Refund & Return Procedures Policy

Last Modified: November 14, 2024

At aveturas, customer satisfaction represents our fundamental commitment. Should you experience any dissatisfaction with our products or services, we stand ready to facilitate refunds or exchanges in accordance with the guidelines set forth in this document. This Refund & Return Procedures Policy establishes the comprehensive terms, conditions, and procedural steps for submitting refund requests.

1. Qualifications for Refund Approval

To be eligible for a refund, you must submit your request within the designated time period following your purchase date and satisfy the following criteria:

  • The product or service must remain unused and maintained in its original, unaltered condition.
  • Valid proof of purchase documentation, including receipts, order confirmation numbers, or transaction records, must be furnished.
  • You must have first attempted to resolve the matter through direct communication with our customer support team.

2. Procedures for Submitting Refund Requests

To commence the refund process, please follow these steps:

  1. Initiate contact with our customer support department via email or telephone.
  2. Disclose your complete order information and provide a detailed explanation of the circumstances necessitating the refund request.
  3. Submit all required supporting documentation, including purchase receipts, order confirmations, or relevant screenshots.

Our dedicated team will conduct a thorough review of your request and communicate the decision outcome within 7 business days of receipt.

3. Circumstances Warranting Partial Refund Consideration

Under certain conditions, partial refunds may be authorized:

  • When the product has been partially utilized or exhibits signs of partial damage.
  • For items acquired through promotional offers, special discounts, or bundled purchase arrangements.

4. Products and Services Excluded from Refund Eligibility

Refunds are not applicable under the following circumstances:

  • Digital products or services that have been fully downloaded, accessed, or utilized.
  • Items that have been personalized, customized, or manufactured according to specific customer specifications.
  • Products purchased during final sale events, clearance promotions, or liquidation sales.

5. Refund Processing Methods and Timelines

Upon approval of your refund request, processing will be executed according to the following protocol:

  • Refunds will be credited to the original payment method utilized for the transaction.
  • Processing duration typically ranges from 7 to 10 business days, depending on your financial institution.
  • We cannot assume responsibility for processing delays attributable to your banking institution or payment card provider.

6. Product and Service Exchange Procedures

Should you desire to exchange a product or service, please adhere to the following process:

  1. Contact our customer support team and provide comprehensive order identification details.
  2. Articulate the specific rationale underlying your exchange request.
  3. Our support representatives will guide you through the complete exchange procedure.

7. Customer Support and Communication Channels

For inquiries, assistance, or clarification regarding refunds or exchanges, please communicate with us through the following contact methods:

  • Email Address: support@aveturas.com
  • Telephone: 1-866-531-2600
  • Mailing Address: 401 W Georgia St, Vancouver, BC V6B 5A1, Spain
Important Notice: This Refund & Return Procedures Policy is subject to the terms and conditions of your purchase agreement and must comply with applicable Spanish consumer protection legislation. We reserve the right to modify this policy periodically, and we encourage you to review this document regularly to remain informed of any updates.